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Uptime Guarantee

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ViUX™ offers its customers a 99.9% Uptime Guarantee! This means that within any given calendar month you can expect no more than 43.2 minutes of accumulated downtime of our network or the server(s) providing services for your Website(s). Most of any such downtime would take place within announced maintenance windows that normally take place between the hours of 11 PM and 3 AM EST on Friday, Saturday or Sunday late night. Such maintenance windows are used to install software updates, security patches, and to carry out other server and network health practices, which promote our ability to maintain 99.9% uptime.

ViUX™ has a proven record of maintaining above 99.9% uptime for our servers and network during each calendar month, which is monitored from remote locations (both internationally and domestic), by an independent third party source(s).

ViUX™'s 99.9% Uptime Guarantee: (Effective: 8/1/2004)

We can offer a genuine 99.9% Uptime Guarantee because we have invested in brand name reliable servers and network equipment, quality network and server monitoring systems, redundant backup systems, and have hired professional and experienced engineers and server administrators who can anticipate potential problems, before they become emergencies.

The strength of our infrastructure and support systems make it possible for ViUX™ to offer a genuine 99.9% Uptime Guarantee covering all Websites hosted on our network / servers. Subject to the terms of our Service Level Agreement (SLA), a customer's Website will be up and available at least 99.9% of the time in any given calendar month, or the customer will receive a credit applied against future service charges. To assist you with understanding our 99.9% Uptime Guarantee we have developed a list of common related questions and answers. Our Service Level Agreement (SLA) is also included below.

>> SLA   ( Service Level Agreement & Uptime Guarantee Credit Policy )

>> TOS   ( Legal Agreement / Terms of Service )

Why do you not offer a 100% Uptime Guarantee as offered by some other hosts?

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What is the difference between network uptime guarantees and server uptime guarantees?

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Are not all uptime guarantees just marketing hype?

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Here are some common guarantees in the industry today and the actual amount of downtime per month involved.

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What does it matter if a web hosting company has a guarantee backed with real credits or refunds for non compliance?

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How do you monitor your systems and report uptime?

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Is your Uptime Guarantee considered to be Website or business insurance?

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