Take your customer support to the next level. SmarterTrack is a powerful yet simple help desk software that brings you and your team closer to your customers.
From issue tracking to email tickets, live chat, knowledge base, community portal and more – the only helpdesk software you’ll ever need.
Customer Service Solution
The All-in-One Customer Service Toolkit
SmarterTrack is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. It puts all your customer information in one place. Everything you need is available in a single location, making your communication with your customers is efficient, relevant, and personal. With SmarterTrack businesses can also manage employees and company communications at distributed locations around the world from a Web browser.
ViUX® is an authorized reseller of SmarterTrack licenses, providing a low-cost point of entry to a powerful help desk system — for as little as $15 per month!
Lease SmarterTrack. Get all the features of SmarterTrack starting at only $23.00/month and get FREE upgrades for life.
ViUX® is an Authorized Reseller of SmarterTrack Licenses at 10% discount off the retail price. All purchased licenses come with ViUX Support and 1-Year of Upgrade Protection, during which time you can upgrade to each new release for FREE!
Renew and get the latest version of SmarterTrack. Make sure you’re not missing on any of the latest updates.
SmarterTrack brings all your customer communication channels to one place— be it in the form of an E-Mail Ticket, a Live Chat query or even a Phone Call. SmarterTrack offers a complete ticketing system and lets you manage tasks, all in one place.
Reduce friction with software that’s designed to increase speed and efficiency—and turn your team of agents into experts.
E-Mail Ticketing System
With a robust and flexible email ticketing system, you’ll spend less time handling requests and more time finding solutions. Assigning unique Ticket ID’s to customer requests that can be followed up till satisfaction.
VolP and Call Logs
Connect your VolP service to easily communicate with customers over the phone. Managing phone calls alongside other communications lets you make the seamless switch from text to voice.
Take a proactive approach to increasing business and securing sales by bringing live chat, and instant communication, to your online Web presence! Easily deliver real-time customer service
Act with Intelligence
Customize your reports and get insights into the metrics that matter the health of your customer base and how it affects your business. Get a bird’s eye view of that enable you to act with intelligence.
Your resources should be available, even when you’re not. With a complete knowledge base, user community and more, information is readily available for your customers 24/7/365.
Spend more time completing tasks and less time managing them! Use SmarterTrack to manage an efficient process for company projects and individual agent deadlines by organizing, assigning and prioritizing tasks, all in one centralized and easy-to-access location.
Make It Your Own
You can easily customize your service portals with custom CSS, colors and logos to make them uniquely your own. You can also provide customers with unique experiences across every company, product, division or brand by customizing multiple portals separately. Your customers get exactly what they’re looking for with no confusion.
Extend with API & Web Services
SmarterTools is designed to be flexible because no two businesses are exactly alike. Having an extensive API means that third-party developers can build integration modules for their own applications or other popular products and services. View the documentation.
ViUX Systems is one of a small number of SmarterTools™ Resellers, allowing ViUX® to sell licenses for SmarterMail – to End-Users, Businesses, and even to other Web Hosts.
Purchasing SmarterMail Licenses from ViUX saves money because you get the same license as from SmarterTools — at a 10% discount… with 1-Year of Upgrade Protection!
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To answer these and other questions we suggest that you watch some of our videos (below)… or: give us a call | chat with us live – and we will gladly answer any questions that you may have; and help you to select the right ViUX Hosting Service to meet your specific needs and budget. We know that it can all be rather confusing, so we are here to help…