Introducing SmarterTrack

Customer Service Solution

The All-in-One Customer Service Toolkit

SmarterTrack is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. It puts all your customer information in one place. Everything you need is available in a single location, making your communication with your customers is efficient, relevant, and personal. With SmarterTrack businesses can also manage employees and company communications at distributed locations around the world from a Web browser.

Get SmarterTrack

ViUX® is an authorized reseller of SmarterTrack licenses, providing a low-cost point of entry to a powerful help desk system — for as little as $15 per month!



starting at


Lease SmarterTrack. Get all the features of SmarterTrack starting at only $23.00/month and get FREE upgrades for life.




starting at $299


Save 10% and get FREE upgrades for 1 year. You can renew or upgrade your license anytime afterwards, also at a discount.


Renew or Upgrade Existing License

ViUX® is an Authorized Reseller of SmarterTrack Licenses at 10% discount off the retail price. All purchased licenses come with ViUX Support and 1-Year of Upgrade Protection, during which time you can upgrade to each new release for FREE!





Renew and get the latest version of SmarterTrack. Make sure you’re not missing on any of the latest updates.


Please enter the existing license key and associated email address.





Need more features or more agents? We have the best options to cater to the growing needs of your business.


Please enter the existing license key and associated email address.

From Customer Request to Customer Success

Manage Multiple Sales & Support Channels

SmarterTrack brings all your customer communication channels to one place— be it in the form of an E-Mail Ticket, a Live Chat query or even a Phone Call. SmarterTrack offers a complete ticketing system and lets you manage tasks, all in one place.

Reduce friction with software that’s designed to increase speed and efficiency—and turn your team of agents into experts.

Act with Intelligence

Customize your reports and get insights into the metrics that matter the health of your customer base and how it affects your business. Get a bird’s eye view of that enable you to act with intelligence.

Self-Service Portal

Your resources should be available, even when you’re not. With a complete knowledge base, user community and more, information is readily available for your customers 24/7/365.

Task Management

Spend more time completing tasks and less time managing them! Use SmarterTrack to manage an efficient process for company projects and individual agent deadlines by organizing, assigning and prioritizing tasks, all in one centralized and easy-to-access location.

Make It Your Own

You can easily customize your service portals with custom CSS, colors and logos to make them uniquely your own. You can also provide customers with unique experiences across every company, product, division or brand by customizing multiple portals separately. Your customers get exactly what they’re looking for with no confusion.

Extend with API & Web Services

SmarterTools is designed to be flexible because no two businesses are exactly alike. Having an extensive API means that third-party developers can build integration modules for their own applications or other popular products and services. View the documentation.

SmarterTools Partner

ViUX Systems is one of a small number of SmarterTools™ Resellers, allowing ViUX® to sell licenses for SmarterMail – to End-Users, Businesses, and even to other Web Hosts.

Purchasing SmarterMail Licenses from ViUX saves money because you get the same license as from SmarterTools — at a 10% discount… with 1-Year of Upgrade Protection!

Hosting Excellence Since 2003

24/7/365 Support

SmarterMail Hosting Experts

Premium Dell® Cloud Servers

99.9% Uptime Guaranteed

SmarterStats FAQ’s

New to Web Hosting? Confused? Do you have questions about what the various features and options are; what they do; or why you even need Web Hosting in the first place?

To answer these and other questions we suggest that you watch some of our videos (below)… or: give us a call | chat with us live – and we will gladly answer any questions that you may have; and help you to select the right ViUX Hosting Service to meet your specific needs and budget. We know that it can all be rather confusing, so we are here to help…